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Price Policy

Ausommet.ca would like to offer you peace of mind while shopping our site, that's why we offer our best price guarantee. If you find a better price somewhere else in Canada please contact one of our customer service agents before placing the order, and have all your supporting information on hand.

  • If you find a product which you bought from Ausommet.ca at a lower price somewhere else In Canada, or if the price on our website decreased in the last 7 days, we will issue you a store credit, upon your request.
  • Product must be in stock at a competitor, in the same color and the same size from the same season in the aforementioned time frame.
  • Our customer service agents must be able to verify the price and availability with the competitor via telephone or internet.
  • Verbal agreements do not count.
  • Websites and physical stores must be official The North Face dealers.
  • The competitor must be able to deliver the product to the customer's requested address. The shipping fees will be added to the total price when verifying the price of the item at the competitor.
  • Auction sites, used products and "fake" websites do not count.
  • Applies in our stores or online.
  • The store credit will be added directly to your client account used to purchase the order. If due to the price match policy an order is no longer eligible for free delivery, or for a percentage or dollar amount discount, these amounts will be added to the order, and deducted from the credit. If this deduction exceeds the amount of the credit, then the order will be left as is.
  • You may return a discounted item if you wish to purchase the same product (same color and year of fabrication) in a different size.  Even if the item is no longer on sale, Ausommet.ca will gladly match the price from the original purchase. If the item was bought at a discount of 30% or more, a $12 processing fee will apply for the return. The return fee will simply be deducted from the reimbursement.
  • Price matches cannot be combined with any additional discounts or promotions.

Feel free to contact us if you have further questions.