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Returns & Shipping

RETURN POLICY

At AuSommet.ca we are committed to ensuring that you are satisfied with your purchase. Buying online, we understand that it can be difficult to ensure that you are getting the right size or colour for you. For these reasons, all items purchased online at AuSommet.ca may be returned within 30 days of their purchase date with some simple conditions.

RETURNS ONLY: To ensure the simplest, and most efficient process for everyone, we only accept products purchased on AuSommet.ca as returns for refund or store credit, not for exchange. If the item wasn’t what you were expecting and you’d like to make an exchange you can go ahead and order the new item on Ausommet.ca. This way, you will receive your replacement more quickly, and be assured that you will receive the product you want, without worrying that it will be sold to someone else while your return is processing. If you made your original purchase on-sale and you wish to order a similar item, we will be happy to offer it at its sale price from the date of your original purchase. In that case, please let us know the details of your intended purchase when you first contact us about your return.

ALL ITEMS PURCHASED AT REGULAR PRICE may be returned for store credit or a full refund with free return shipping.

ALL ITEMS PURCHASED ON SALE AT 25% OFF OR LESS may be returned for store credit or a refund minus a return shipping fee of $12.

ALL ITEMS PURCHASED ON SALE AT 30% OFF OR GREATER may be returned only for store credit minus a return shipping fee of $12.

ALL ITEMS MUST BE RETURNED IN THE SAME CONDITION THEY WERE RECEIVED. Our commitment to customer satisfaction extends to all our customers, therefore we can only accept the return of products in a condition in which we would be comfortable reselling. All returned items must have their original tags intact and attached, as well as any additional product packaging. Returned items that do not meet these standards may be shipped back to you at your expense.

RETURN PROCEDURE

So, your item doesn’t fit, or wasn’t what you expected and you need a return.

If you’re in the Montreal area, typically the simplest way to return your items is to come in to one of our two stores: The North Face Westmount or The North Face Brossard – DIX30.

However, if that’s not convenient, you can ship your items back to us from a Canada Post outlet near you by following these steps:

  1. Request a Return: Send us an Email at orders@tnfmontreal.com and let us know the reason for your return. Make sure to include your order number with the email as well as, a list of the specific items you’d like to return.
  2. Packing: Once you’ve heard back from us with shipping information it’s time to pack your items up for return. Please make sure to include a copy of your invoice with the items you’re returning highlighted. You can reuse the original shipping container, or your own, but make sure that the items are well wrapped and protected for their journey with their original tags attached and intact.
  3. Shipping: Attach the Canada Post shipping label we’ve provided to the package and drop it off at your nearest Canada Post outlet. (If you don’t know your nearest Canada Post location they can be found at Canadapost.ca)
  4. Receive your refund or store credit: Once we receive your item and have verified its condition, we will begin to process your refund or store credit.

Refunds must be applied to the original method of payment only, and are processed by our system within 3-5 business days. Please note that there may be additional delays before your refund is fully processed by your financial institution.

For items purchased on sale a $12 return shipping fee will be deducted from your refund or credit as applicable.

 

SHIPPING

We offer free delivery for orders over $99!* Otherwise a standard shipping fee of $12 applies.

*Surcharges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional.